FUJIFILM Business Innovation Hong Kong Limited (FUJIFILM BI Hong Kong), a leader in helping businesses transform digitally, and Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, this month celebrate their 10-year partnership. The collaboration has resulted in successful deployments of customer communication management (CCM) solutions across multiple industries including the financial services sector where 60% of all customers are international insurance companies.
As digital transformation continues to change the business landscape, customer expectations are changing, too, with demands for personalized service experiences when making or considering a purchase. This has resulted in businesses rethinking how they design and deliver modern customer communications across multiple channels.
“Since we first started collaborating with Quadient in 2012, we have helped many enterprises to automate and centralize customer communications,” said Alan Chan, Marketing & Supply Chain Management Director, FUJIFILM Business Innovation Hong Kong. “Together with Quadient, we are helping deliver better, improved and modern customer service experiences and continuing to invest in developing new CCM solutions for the omni-channel and cloud applications.”
According to IDC, the pandemic increased the volume of technology generated customer communications and shifted them to a conversational and persuasive interaction across customer service (50%), sales (43%) and marketing (34%) teams. See here for more information.
The partnership between FUJIFILM BI Hong Kong and Quadient gives customers access to an advanced communication management solution helping businesses automate, standardize and personalize customer interactions across all channels. As an established leader in the ICT market, FUJIFILM BI Hong Kong brings a high level of experience and expertise in workflow solutions, document management, business process outsourcing services and consultancy services.
“Quadient is delighted to celebrate the 10-year anniversary of our business partnership with FUJIFILM Business Innovation Hong Kong. Over the past decade, FUJIFILM BI Hong Kong has enabled organizations to create, manage and deliver personalized omni-channel communications to support a wide variety of business process in multiple industries. Quadient looks forward to FUJIFILM BI Hong Kong continuing to deliver world class communication solutions powered by Quadient technology,” said Aaron Everingham, Vice President Sales and Operations, CXM Asia Pacific, International Operations, Quadient.
The Quadient Inspire CCM software suite includes Inspire Flex, a fully integrated, on-premise enterprise customer communication management solution; Inspire Evolve, a software-as-a-service integrating content author, front office, generate and archive; and Inspire Journey, a customer journey mapping solution to integrate omni-channel communication touchpoints.